Effective date: 24 September 2026
These Terms & Conditions (“Terms”) govern purchases and services supplied by Ling Flowery (Malaysia) Sdn. Bhd. [Company Registration No. 202601030143 (1692238-H)] (“Ling Flowery”, “we”, “us” or “our”).
They apply to orders placed through lingflowery.com, Ling Flowery Concierge and other ordering channels operated by us, together with bespoke floral commissions, corporate work, events, concert tributes, Privé coordination and other services we expressly agree to provide.
Ling Flowery (Malaysia) Sdn. Bhd.
Company Registration No. 202601030143 (1692238-H)
Website: lingflowery.com
Email: concierge@lingflowery.com
Telephone / WhatsApp: +60 11-5433 2319
Business correspondence address: B-21-2, Jalan C180/1, Dataran C180, 43200 Cheras, Selangor, Malaysia.
The above address is not a walk-in shop or customer collection point. Collection, where available, is by confirmed appointment in accordance with our Delivery Policy.
These Terms and our policies
These Terms should be read together with our:
A quotation, bespoke proposal, corporate agreement or order confirmation may contain additional terms specific to an order.
Where a specific written quotation or order agreement expressly differs from these Terms or one of our standard policies, the specific written agreement will govern that particular matter.
Nothing in these Terms excludes or restricts any consumer right or other legal right that cannot lawfully be excluded or restricted.
Reviewing and correcting an order
Before submitting an online order, you are responsible for reviewing the products selected, quantities, sender information, recipient information, delivery address, delivery date or window, message and total amount payable.
Our website provides an opportunity to review order information before payment or final confirmation.
After an order has been submitted, you may contact Concierge as soon as possible to correct an error. Whether an order can still be changed will depend on the nature of the correction and whether design, material allocation, preparation or delivery has begun.
Applicable change rules are explained in our Delivery Policy and Refund & Cancellation Policy.
Order acknowledgement and acceptance
We will acknowledge receipt of an online order without undue delay through the website, email or another appropriate communication channel.
Submitting an order or making an enquiry does not require Ling Flowery to accept it.
An order is accepted when we issue an order confirmation, confirm the order through Concierge or otherwise clearly confirm that we have accepted the order after any required payment or deposit conditions have been satisfied.
We may decline or cancel an order before acceptance because of product availability, delivery limitations, obvious pricing or description errors, suspected fraud, technical problems or another reasonable operational reason.
If we cancel an order after receiving payment because we cannot fulfil it, the applicable amount will be refunded in accordance with our Refund & Cancellation Policy.
Our floral products
Ling Flowery's floral products are individually made.
Fresh flowers are natural products. Colour, shade, size, bloom stage, shape and other characteristics may vary from photographs.
Wrapping, foliage and the overall arrangement may also naturally vary because every arrangement is prepared by hand.
Such natural variation does not permit Ling Flowery to disregard an agreed product description or make a material substitution without approval.
The product form, flower material and other specific characteristics stated as part of your order remain part of the agreed description.
Substitutions are handled in accordance with our Refund & Cancellation Policy. Where a specified flower, colour, vase, basket or other agreed item is unavailable, we will seek approval before making the relevant substitution.
Product photographs and inclusions
Product photographs are intended to represent the design and character of the arrangement.
Unless expressly stated as included, decorative furniture, surfaces, background objects and styling props appearing in photographs do not form part of the product.
The product page should be read for the arrangement's stated inclusions, flower material, container or stand and other relevant characteristics.
Prices and charges
Prices are displayed in Malaysian Ringgit unless another currency is expressly stated.
Before an online order is confirmed, the applicable product price and known delivery charges, surcharges, taxes and other charges payable through Ling Flowery will be shown or otherwise communicated to you.
For bespoke, corporate, event or other individually arranged work, the applicable price is the price in the quotation or proposal accepted by the customer.
Obvious pricing errors do not require us to supply a product at an obviously incorrect price. If such an error affects an order, we will contact you and provide an opportunity to proceed at the correct price or cancel with an appropriate refund.
Payments and deposits
Available payment methods are displayed when ordering or stated in the applicable quotation.
Card and supported online payment processing is provided by Airwallex or another payment provider identified when payment is made.
Ling Flowery does not store full card numbers or CVV information.
An order may remain unconfirmed until payment or the applicable deposit has been successfully received and verified.
Unless a quotation expressly states otherwise, the payment and deposit arrangements stated in our Delivery Policy and Refund & Cancellation Policy apply.
At present, orders with a final grand total above RM10,000 generally require a 50% deposit to confirm the order, with the balance payable before dispatch.
A specific quotation may provide different payment milestones.
Preparation and urgent orders
Catalogue floral products are made to order.
Current preparation estimates and availability are stated on the relevant product page, during ordering or in our Delivery Policy.
A preparation period is separate from delivery time.
Urgent orders may be accepted through Concierge subject to florist capacity, flower and material availability and delivery availability.
Delivery and collection
Delivery areas, charges, delivery windows, recipient-contact procedures, failed deliveries, redelivery and collection arrangements are governed by our Delivery Policy.
You are responsible for providing complete and accurate delivery information.
Delivery restrictions imposed by buildings, hospitals, hotels, venues, security personnel or other third parties may affect our ability to complete delivery.
Where delivery cannot be completed because of an incorrect address, recipient unavailability, refusal or access restriction, the procedures and charges stated in our Delivery Policy will apply.
Gift recipients
Where an order is sent to another person, you authorise Ling Flowery to use the recipient information you provide for order preparation, delivery, delivery communications and related customer service.
You represent that you have a legitimate basis to provide the recipient's information for this purpose.
Recipients are not automatically enrolled into Ling Flowery marketing.
Cancellations, amendments and refunds
Cancellation, amendment and refund eligibility depends on the stage reached by the order.
Our detailed rules are contained in the Refund & Cancellation Policy and Delivery Policy, which form part of these Terms.
Because Ling Flowery products are generally made or prepared for individual orders, cancellation options can become restricted after design work, material allocation or preparation has begun.
These contractual cancellation rules do not remove legal rights that cannot be excluded under Malaysian law.
Bespoke floral commissions
Bespoke floral work is developed according to the customer's brief, agreed budget, design direction and availability of suitable materials.
Concept sketches, references, mood boards, discussions and proposals are not a guarantee that living flowers will reproduce every colour, texture or shape in a reference photograph exactly.
Material changes affecting an agreed design will be discussed with the customer where reasonably practicable.
A bespoke quotation or project agreement may contain additional terms relating to revisions, deposits, installation, dismantling, delivery, deadlines and cancellation.
Corporate, event and concert commissions
Corporate, event, concert and multi-location commissions may require project-specific arrangements.
A written quotation or proposal may specify production schedules, site requirements, access times, personnel, delivery, installation, dismantling, payment milestones and cancellation terms.
The customer is responsible for obtaining venue permissions and providing accurate site, access and event information unless Ling Flowery expressly agrees to handle a particular matter.
Ling Flowery Privé
Ling Flowery Privé is a private coordination and Concierge service.
Where we assist with hotels, restaurants, venues or other third-party arrangements, Ling Flowery acts as an introducer and coordinator unless we expressly state otherwise in writing.
The customer enters into the relevant booking or service relationship directly with the third-party provider and pays that provider directly.
Third-party prices, availability, deposits, cancellation policies, service standards and terms are determined by that provider.
Ling Flowery does not guarantee the availability or performance of a hotel, restaurant, venue or other third-party provider.
A recommendation or introduction does not constitute a warranty or endorsement of every aspect of the third-party service.
Ling Flowery presently does not charge a separate fee for Privé coordination. Any Ling Flowery flowers, installations, deliveries or other chargeable products or services remain separately payable.
If we introduce a separate Concierge or coordination fee in the future, the fee will be disclosed before the customer agrees to the relevant service.
Gift cards and store credits
Ling Flowery gift cards do not expire.
Once issued to a named holder, they are non-transferable.
Gift cards and store credits cannot be exchanged or redeemed for cash except where required by law.
Where a refund is made to a payment originally made using a gift card, the applicable amount may be restored to the gift card.
The holder is responsible for keeping any gift-card code or account information secure.
Customer-supplied materials
You may provide photographs, messages, logos, reference images, invitations, artwork or other content for us to use in connection with an order or commission.
You confirm that you are entitled to provide and authorise us to use that material for the requested service.
You grant Ling Flowery a limited permission to use and reproduce such material to the extent reasonably necessary to prepare, administer and fulfil your request.
Providing material for an order does not automatically give Ling Flowery permission to publish it publicly for advertising, social media, portfolio or promotional purposes.
Separate permission should be obtained where public use is intended.
Intellectual property
Unless otherwise stated, the Ling Flowery name, trade marks, logos, original website content, floral concept materials, photographs, graphics, written content and proprietary designs are owned by or licensed to Ling Flowery.
Nothing in these Terms transfers Ling Flowery's intellectual-property rights to the customer.
Customers may photograph and enjoy products purchased from us for ordinary personal purposes.
Commercial reproduction, copying or use of Ling Flowery proprietary material for competing commercial purposes requires permission.
Customer-owned logos and other intellectual property remain the property of the relevant customer or rights holder.
Website use
You must not knowingly:
- interfere with or damage our website or systems;
- attempt unauthorised access to accounts, databases or administrative systems;
- use automated tools to extract substantial parts of our website contrary to applicable law;
- submit malicious code or fraudulent orders; or
- use our services for unlawful purposes.
We may restrict website or ordering access where reasonably necessary to protect our systems, customers or business.
Communications and approvals
Order-related communications may take place through our website, email, telephone, WhatsApp, WeChat or another channel agreed with the customer.
Where a customer approves a substitution, change, quotation, design direction or delivery instruction through such a communication channel, we may reasonably rely on that approval.
Customers should review confirmations carefully and tell us promptly if something is incorrect.
Product and website updates
We take reasonable care to keep product, pricing and availability information current.
Flowers and floral materials are inherently seasonal and supply can change quickly.
We may update products, prices, delivery coverage or website information from time to time.
Changes do not retrospectively alter the terms of an order already accepted unless the customer agrees or applicable law requires the change.
Third-party websites and services
Our website or Concierge may refer or link to third-party websites, venues or services.
Those services are controlled by their respective operators.
Use of a third-party service may be subject to separate terms and privacy notices.
Circumstances outside our control
Ling Flowery will not be responsible for a delay or failure caused solely by circumstances outside our reasonable control to the extent permitted by law.
Such circumstances may include severe weather, road closure, natural disaster, major transport disruption, government restriction, widespread communications or payment-system outage or similar exceptional events.
Where such an event affects an order, we will take reasonable steps to communicate with the customer and seek a practical solution.
This clause does not remove rights that cannot legally be excluded.
Liability and your rights
Nothing in these Terms excludes or limits liability or a right where exclusion or limitation is prohibited by Malaysian law.
In particular, these Terms do not remove remedies available for defective goods, goods materially different from the agreed description, failure to provide an agreed service, or other rights protected by applicable consumer legislation.
To the extent permitted by law, Ling Flowery is not responsible for losses caused by inaccurate information supplied by the customer, recipient unavailability, customer-requested delay, unauthorised customer use of the product, or failure by an independent third-party provider with whom the customer contracts directly.
Privacy
Personal information is processed in accordance with our Privacy Notice.
The Privacy Notice explains, among other things, how sender, recipient, payment, delivery, Concierge, corporate and website information is handled.
Authority to place an order
By placing an order, you confirm that you have legal capacity to enter into the transaction or that you are acting with the authority of the person or organisation on whose behalf the order is placed.
Governing law and disputes
These Terms and transactions with Ling Flowery are governed by the laws of Malaysia.
Any dispute will be subject to the jurisdiction and dispute-resolution mechanisms applicable under Malaysian law.
Nothing in this clause prevents a consumer from exercising any statutory right to use an appropriate Malaysian consumer complaint or tribunal process.
Changes to these Terms
We may update these Terms from time to time.
Updated Terms apply to orders placed after the updated version has been published.
An order already accepted remains governed by the terms applicable when it was accepted, together with any later variation expressly agreed between Ling Flowery and the customer.
Contact us
For orders and customer service:
For privacy matters:
Ling Flowery (Malaysia) Sdn. Bhd.
Company Registration No. 202601030143 (1692238-H)
B-21-2, Jalan C180/1, Dataran C180,
43200 Cheras, Selangor, Malaysia.
This address is not a walk-in or customer collection point.